Satisfaction Guarantee

Petals and Paws sells dahlia tubers individually, and each tuber is guaranteed to have at least one visible  eye. Tubers being shipped are dormant, some will have sprouts, others will have a visible eye only. Please give the tubers time in warm setting to come out of dormancy before assuming it is blind.

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You will get a dahlia planting instructions in your tuber order.

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If you have concerns about your order, please contact hello@petalsandpawsflowers.com within 72 hours of receiving your order. Please submit photos of your issue or concerns. 

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​We are certified and inspected through the Commonwealth of Kentucky Division of Entomology and have a ClassA (661A) nursery license to ship tubers in the US. 

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​​​Shipping and Handling (Continental USA Only)

 

Our tubers will not ship until it is warmer  from  March to early April. You will get tracking information to your email once the tuber(s) have shipped. 

If you desire immediate shipping this winter understand this is at your own risk of frost damage to the tuber in transport and YOU ARE RESPONSIBLE for proper winter storage of the tuber once you receive it. Handling time for immediate shipping is 1-3 business days from date of sale. YOU MUST MENTION IN THE COMMENT SECTION YOU WANT THIS SHIPPED IMMEDIATELY. 

 

Petals and Paws currently ships within the continental  United States only, we do not ship to PR, AK or HI. We are unable to ship to Canada or other international destinations at this time.

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It is the buyer's responsibility to make sure all contact information at checkout is correct: shipping address, name, phone number and any comments. If we cannot contact you with your information, this could delay the handling time and shipping of the product you purchased.

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Once we have shipped your item with the carrier we are not responsible for damaged, lost, missed delivery, errors in delivery or stolen items, you will need to contact the specific carrier that has shipped the product.

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Please monitor your weather in the surrounding area of our farm, zip code: 41030. We are not responsible for damage to product from freeze, rain, extreme swings in temperatures or items left unattended in mailbox or outside of the home.

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Returns & Refunds

Please check your dahlia(s) when they  arrive and notify us within 72 hours of delivery if there is a problem.

We take great pride in sending healthy tubers, and we want you to be happy with your purchase.  It is important to remember that tubers live in dirt and we can expect objects that live in the dirt and soil to be imperfect.  A small nick or two  does not mean it is a "bad" or unviable tuber.  

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Dahlias can be all shapes and sizes and a small tuber can produce a large plant and vice versa. Please also be aware, especially if you are new to growing dahlias, that flowers can vary in color during the season. Fluctuation in hydration, temperatures, and soil pH can affect the quality and size of the bloom and it's color intensity. Dahlia tubers are also ugly and can have minor cuts and scrapes during the harvesting process. With this having been understood in the gardening

community, your tuber should  not have a destroyed neck or signs of internal rot. 

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Petals and Paws is not responsible for issues resulting from improper storage, planting conditions, pests, or negligence after delivery or planting. If you fear your dahlia is mislabeled or not true to variety and you desire a refund. You can expect  that you may be asked to return the  tuber clump for inspection and possible refund at the cost of shipping incurred by the purchaser.  

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Unfortunately due to an increase in scammers with online sales looking to attempt to defraud small businesses, these policies have had to be revised and are strictly enforced. 

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Substitutions & Cancellations

All sales are final, and we do not accept cancellations or changes after purchase.

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In rare cases, Mother Nature may step in. If a stored variety fails or we are unable to fulfill a specific tuber, we will refund your purchase price.

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Code of Conduct

We are a business that is professional would appreciate all communication to be courteous and respectful.  Any form of communication that does not follow these guidelines will result your inability to be able to purchase from our farm in the future.

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EMAILS AND SOCIAL MEDIA: -Profanity and rudeness will not be tolerated.   -We reserve the right to discontinue service with anyone who treats us poorly.    -We require a paper trail of communication, with photos and/or video beginning no later than three days (72 hours), after delivery (the date noted on tracking receipt), or any kind of request for refund, credit or replacement will be denied.  You will be required to follow those instructions for the time required, and for the tuber to be photographed further as a failure, in order to receive a replacement or refund. -Any poor and defamatory conduct on any social media platform, could forfeit a refund, credit or replacement, but will also terminate future purchasing relationships.

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Shopping Cart Policy

Inventory is confirmed only when checkout is completed and you receive a paid order confirmation email. 

 

Placing an item in your cart does not reserve or guarantee it. If a variety disappears from your cart or becomes marked as “Out of stock” during checkout, that means another customer completed their purchase first. This is an automation managed by our website's platform and is outside of our control.

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Dahlia Virus/Disease Awareness

We follow American Dahlia Society (ADS) best practices for handling and disease prevention on our farm. This includes sanitizing tools between cuts, isolating questionable plants, and using only organic pest control methods. Even with strict sanitation practices, the American Dahlia Society reports that a large percentage of healthy dahlias can carry a virus or disease without showing symptoms.  Most common issues, such as poor vigor or weak growth, can often be improved with proper watering, sunlight, and fertilization.